As much as I love IKEA, I'll be the first to tell you (ok,
I'll get in line...) that they are not known for their
customer service or ease of use, necessarily. Although,
after reading some of the horror stories with customer service
(or lack thereof) at the Evil Orange and it's Equally Evil
Twin, and hearing some of the harrowing experiences with KD's
and GC's, I'll take the problems with IKEA and pocket the
change any day. But, that's me. Back to you...
When you have gone through all the local channels and you just
can't take it anymore, try contacting their corporate offices:
Ms. Pernille Lopez
President, IKEA North America
Ikea Corporate Office
496 West Germantown Pike
Plymouth Meeting, PA 19462
Don't forget to document everything.