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If all else fails...

As much as I love IKEA, I'll be the first to tell you (ok, I'll get in line...) that they are not known for their customer service or ease of use, necessarily.  Although, after reading some of the horror stories with customer service (or lack thereof) at the Evil Orange and it's Equally Evil Twin, and hearing some of the harrowing experiences with KD's and GC's, I'll take the problems with IKEA and pocket the change any day.  But, that's me.  Back to you...
 
When you have gone through all the local channels and you just can't take it anymore, try contacting their corporate offices:

 

Ms. Pernille Lopez
President, IKEA North America
Ikea Corporate Office

496 West Germantown Pike
Plymouth Meeting, PA 19462
Telephone: 610-834-0180 

 

Don't forget to document everything.  
Good luck!

 

 

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