[mckwvu]

We bought our King size Hopen bed about 8 months ago. Tonight my husband sat down on the side of the bed to take off his shoes and the bed broke. The wood on the side completey split in two! Now we can't sleep on the bed. Does anyone know if Ikea will exchange/return the bed after this amount of time?

[aldyn]

Originally Posted by mckwvu

We bought our King size Hopen bed about 8 months ago. Tonight my husband sat down on the side of the bed to take off his shoes and the bed broke. The wood on the side completey split in two! Now we can't sleep on the bed. Does anyone know if Ikea will exchange/return the bed after this amount of time?

i can't give you an exact answer, but i know my friend had a kullen wardrobe for about 7 months and it collapsed. she called and explained what had happened, took a hammer to the rest of the wardrobe (seeing as how it was ridiculous to take apart), threw all the broken pieces in a box, and they took it back and gave her her money back. she then bought some form of a pax wardrobe i believe.

[Narf]

Customer service can be pretty forgiving at times. If the head/foot boards aren't damaged, they might just give you some new side pieces - that'd save you from having to dismantle the rest of the bed.

[mckwvu]

Well, I called Ikea and was told the only thing that they could do was put my name on a "spare parts" list and if they ever had those broken parts available, they would call me. The rep said that he had no idea when the parts would be ready- could be a week or could be a year. So...I dismantled our bed (since we couldn't sleep on it) and put it in storage.

I am quite disappointed that there was nothing else they could do, considering I had the bed less than one year. I emailed Ikea's customer service through their website but they never replied.

I have gotten a lot of furniture from Ikea in the past but I'm not sure if I will buy any more furniture from them...