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I must be missing something - the 9" X 9" RIBBA frames don't seem to be very easy to hang. They're item 100.794.13, and I'd provide a link, but the website is "closed for maintenance" right now.
Anyway there's a tiny "D" ring on the back top with serrations on the top. The problem is, it's inset about an inch from the back and is more or less flush with the back of the frame. So you might be able to hang it with a perfectly-positioned nail, not hammered in too deep and not too shallow, but because it's flush with the back of the frame it doesn't really form a hole the nail can project into.
Am I missing something? I thought maybe you could bend it back but that would bend it upside down (the serrated part would be on the bottom) and it would rip the frame matte. Also you'd have to bend it very, very far, it may not even bend that far.
I have many RIBBA frames and don't recall having this issue. I've always just hooked the edge of the frame on a nail vs. trying to use whatever is attached to the backing.
Sorry if this is dumb, but are you sure you've got it assembled correctly?
Just checking a few of mine, the 9x9 one that I have has a back that is only recessed about 1/8", and the larger metal one I just looked at has the deeper recess at the back like you're describing, but it came with a wire and clips to attach it to the edges of the frame for hanging.
I am having the same issue. I've purchased many Ribba frames in the past and never had this problem. The new hardware stinks! I've already been to HD two times and can't find hardware that will hang these frames. Does anyone else have a solution? I'm about to go back for trip three and see if I can find some D rings to attach to the frame. No picture hanging hook sticks out far enough to catch on the included little sawtooth ring. It's really stupid!