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Old Sep 17th, 10, 12:50 pm   #1
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Saving Design Issue on New Planner

Has anyone experienced a limitation on the number of design saves allowed for one design? I seem to be limited to 8 on one design.

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Old Sep 20th, 10, 7:10 pm   #2
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Re: Saving Design Issue on New Planner

I'm having trouble getting anything to save. This might just break it for me. I've spent hours and can't save what I've done. Error:

Script: http://kitchenplanner.ikea.com/US/UI...VSAPI_All.js:1

What is this????????

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Old Sep 20th, 10, 8:58 pm   #3
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Re: Saving Design Issue on New Planner

Ugh - I haven't had a limitation on design saves, nor have I seen that error but I have had trouble from time to time in A. creating an account initially and B. saving a design (while I was in the store, it wouldn't save til a co-worker clicked the button for me. )

Susan

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Old Dec 19th, 11, 5:39 pm   #4
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Re: Saving Design Issue on New Planner

Quote:
Originally Posted by eralee View Post
I'm having trouble getting anything to save. This might just break it for me. I've spent hours and can't save what I've done. Error:

Script: http://kitchenplanner.ikea.com/US/UI...VSAPI_All.js:1

What is this????????
Hi I have exactly the same problem from my computer. Impossible to save any plan. =>same javascript error
I tried on Internet explorer, Firefox, Chrome.
Need help please.

(Note:I triedfrom anothercomputer with my account and that was able to save a plan using firefox => the pb is not link to my account )

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Old Dec 19th, 11, 8:43 pm   #5
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Re: Saving Design Issue on New Planner

bonjour. if you have a facebook account, you may be able to resolve your problem faster on

IKEA Home Planner | Facebook

they had a mac-specific discussion page, but i can't find it now. i recently posted there when the drop-down list was not accessible on a mac with google chrome, and they fixed it within 24hr. not sure what you have, but someone there does review issues in a timely fashion.

also, please check that your planner is current...they recently updated it.

good luck

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Old Dec 20th, 11, 5:09 pm   #6
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Re: Saving Design Issue on New Planner

Quote:
Originally Posted by karen.j.cosme View Post
bonjour. if you have a facebook account, you may be able to resolve your problem faster on

IKEA Home Planner | Facebook

they had a mac-specific discussion page, but i can't find it now. i recently posted there when the drop-down list was not accessible on a mac with google chrome, and they fixed it within 24hr. not sure what you have, but someone there does review issues in a timely fashion.

also, please check that your planner is current...they recently updated it.

good luck
hi thx for your answer,however I still have the problem. I have the last update of the Ikea Home Planner = Windows xp SP2 + last version of flash plugin (not sure it is really used by the planner. In my mind the planner only uses javascript)

Javascript call stack is something like:

c[J] is not a function
anonymous()VSAPI_All.js (line 1)
cVSDesignMgr_PrepareImages()VSAPI_All.js (line 1)
cVSDesignMgr_SaveDesignAs()VSAPI_All.js (line 1)
(?)()VPUISaveAs.js (line 107)
[Break On This Error] var MD5=function(u){function O(c,a){re...y()}c.push( h [g])}}}else{c=h}return c};
VSAPI_All.js (line 1

may that help
++

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Old Dec 31st, 11, 4:27 am   #7
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Thumbs down Re: Saving Design Issue on New Planner

COME ON !

Got it working !
I needed to change my screen resolution !

Incredible that the home planner has such dependency with the screen resolution !!
The home planner is really not well designed !

I hope this will help other peoble facing this problem.

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Old Jan 12th, 12, 3:30 pm   #8
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Re: Saving Design Issue on New Planner

in fact it was not the resolution but I had to change my screen mode from 32bit to 16bit

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Old Jan 13th, 12, 9:53 pm   #9
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Question Re: Saving Design Issue on New Planner

Has anyone else lost their saved plans? I've been working with the design planner tool and I had saved several different versions of our kitchen over the past week or so. It was working great. Then tonight after I log back in my saved designs screen is empty.

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Old Jan 13th, 12, 10:23 pm   #10
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Re: Saving Design Issue on New Planner

You aren't alone. My finalized design I was going to Ottawa to order tomorrow is now gone.

I've also noticed the Firefox 9.0.1 doesn't work with the planner now. I had to download and install IE again just to find out all my designs are gone.

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