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Old Apr 25th, 09, 7:36 am   #1
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Thumbs down Adel Medium Brown doors don't match

Is anyone else having difficulty with doors/drawers that don't match? The doors made in China (what I was told is a new supplier) are totally different. Their doors look pink and they're ultra smooth and shiny. They actually look more like the beech finish. The Ikean I spoke to in the kitchen department told me she was wondering what was going to happen when the new supplier's doors hit the store.

So, I am going crazy now because I only need 1 door to finish phase 2 of my remodel. I'm now watching my store's inventory of this door to see when they've received a new batch. I am hopeful that their next delivery will not be from China.

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Old Apr 25th, 09, 9:37 am  
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Re: Adel Medium Brown doors don't match

Sorry to hear that, Cindy - sounds like either a mis-label or a QC problem.

Can you go to the store and get them to pull a bunch of doors and see what those look like? Maybe you'll find one that matches, or uncover a quality problem.

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Old Apr 26th, 09, 11:18 am  
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Re: Adel Medium Brown doors don't match

Chuck, there is definitely a quality control issue. Despite my showing the customer service rep the differences in the doors she refused to help me telling me there was no way they were going to look through their inventory to find me a specific supplier. I asked for a manager who was extremely helpful. He looked at all the doors/drawers I returned and then had a guy go through all the doors/drawers to find us one which were made by the same supplier we originally had purchased. It took a little over an hour but he was able to get us all but one door. We had returned 9 doors & 2 pkgs of drawer fronts which were all made in China and all nothing like AMB. Their stock #'s were for AMB. The manager said he would be investigating the matter further. He was extremely apologetic and gave us a $25 gift certificate and dinner vouchers. There is no question in my mind that anyone who had or will soon purchase AMB doors from the Hicksville store will have problems.

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Old Apr 26th, 09, 12:19 pm  
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Re: Adel Medium Brown doors don't match

Yikes- I'm so glad you found someone reasonable! Would you say that these doors don't match the old OR that they are just WRONG? The first being variation within tolerance, the second being off specification to the point of being out of tolerance?

Cause that second one is a big problem.

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Old Apr 26th, 09, 1:48 pm  
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Re: Adel Medium Brown doors don't match

Quote:
Originally Posted by kelly View Post
Yikes- I'm so glad you found someone reasonable! Would you say that these doors don't match the old OR that they are just WRONG? The first being variation within tolerance, the second being off specification to the point of being out of tolerance?

Cause that second one is a big problem.
According to the Ikean I subsequently spoke to in the kitchen department there is a new supplier in China which is manufacturing AMB. Every door & drawer front which had a label "made in China" was WRONG!
  • the finish was very slick with a bright sheen
  • the color was pinkish (more like beech)
  • there was absolutely no grain evident in any of them
I purchased many doors/drawers on the same day. Those that were manufactured in Hungary were all fine. IMO there is a serious quality issue with the doors that are being manufactured by this new supplier.

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Old Apr 27th, 09, 1:11 pm  
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Re: Adel Medium Brown doors don't match

Just curious do you know when the supplier switch took place and when did you buy yours?

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Old Apr 27th, 09, 2:10 pm  
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Re: Adel Medium Brown doors don't match

Yikes! I'd like to report on the quality issue in the blog - do you still have any of the 'bad doors' that you could take pictures of? I'm guessing not, but maybe someone else who runs into the same problem will see this. I'd like to be able to document the problem for others who are searching for information. Thanks in advance!

Susan

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Old Apr 27th, 09, 2:34 pm  
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Re: Adel Medium Brown doors don't match

Sorry Susan, I didn't think to take a picture before I returned them. But I did keep one piece of information from the boxes. The supplier code on the boxes is 20995 - made in China.

Bermuda, I was told that this is a new supplier for this style/color. I bought these doors last week. Approximately 40% of the doors/drawers that I picked up at that time were bad. The balance were all fine and matched those that I purchased a few months ago.

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Old Apr 27th, 09, 2:49 pm  
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Re: Adel Medium Brown doors don't match

Thanks Cindy - I figured such was the case, but I thought I'd ask. I did note the supplier number in the blog post here: Quality Issue with Adel Medium Brown Doors made in China : IKEA Fans Blog - An IKEA Community Blog by and for IKEA Fans

Please let us know any other information you might find out about this issue!

Susan

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Old Apr 27th, 09, 7:33 pm  
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Re: Adel Medium Brown doors don't match

Hi all,

We just got our AMB cabinets installed and the installer informed us of the potential issue. We did have half our cabinet doors from Hungary and the other half China. You can't really tell the difference unless you touch the doors. The China ones are really smooth and the hungary ones are not. The color seems to match pretty nice.

We made a decision to keep the mismatch because everything was already on and they didn't look that bad. We have the Open shelves too and they look and feel a little different as well.

Maybe you have a bad batch? Just curious who else ran into this issue.

Our installer told us that one of their customers wanted everything from China because of the smooth finish. Guess it just depends on everyone's opinion.

P.S. Thought I'd add some pics to show. The pullout is the one from China and all others are from Hungary. Can tell the diff until I use a flash...unless you touch the wood of course. I wonder if they'll all "warm" the same way... Oh, the one next to the pullout is the integrated DW with the panel....love love love the look!
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Last edited by ecg1021; Apr 27th, 09 at 9:10 pm..
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