Discuss MY Ikea direct experience...it isn't pretty on IKEAFANS.com. We're Personalizing the IKEA Experience. MY Ikea direct experience...it isn't pretty - Trade tips on getting through to the kitchen department, phone and fax ordering, what to do about returns, and dealing with issues and problems after the fact - from a distance..
I have joined this forum because I am at the absolute end of my rope.
This being said, right now I only have one question: Where does IKEA direct ship from and how long does it take for the delivery company to receive furniture from IKEA once it has been shipped? Any help would be greatly appreciated as I am ready to poke my own eyes out and the "wonderful" IKEAN employees cannot seem to give me an answer.
Thank you.
Last edited by dafogle; Aug 20th, 07 at 1:57 pm.
Reason: removed link - due to profanity
I'm so sorry to be meeting you under such stressful circumstances (I read your original post, so have additional insight into your struggl )
Unfortunately I don't know where they ship from, I believe there are multiple warehouses in North America, but I don't know where...
I am crossing my fingers that you recieve it by the 23rd, I like your idea of calling the shipping company as well... you might also try calling the after service # to complain to them, it's inexcusable what occurred!
Hello and welcome to IKEAfans!
I didn't read your entire story but when I called IKEA Direct to ask about shipping, they told me that based on my zip code (near St. Louis, Missouri) my order would ship from California. They also have a shipping hub on the east coast. I hope you can get resolution soon.
HTH
Gloria
As far as calling the after service number goes, I have already called them several times yesterday. In fact, I called them about 5 times yesterday and was told that they were who I should have been calling in the first place about my order. Well, if I was supposed to call them and they are the ONLY people in the store who have information about the status of orders...then why was I not transfered directly to them all the other times I called IKEA direct and was told by other employees that the delivery company would contact me august 15th, 16th, then 17th!?!?!?!?
I also was put on the phone with an after service "manager" yesterday...who was extremely rude to my father for no reason whatsoever and when he told her as politely as he possibly could that she wasn't listening to him and was being difficult, she said in a VERY rude tone, "WELL THAT'S BECAUSE CUSTOMERS MAKE IT DIFFICULT!!!" How am I making it difficult for HER when obviously I have been waiting for my order for a month now, and my father SHOULD have cursed her out but didn't. **********************[Edited by the Administrator] **************** All my father and I were doing was trying to get information about our order.
Also, another employee accused my father of having bad credit yesterday and explained that this was probably why our order was so late...which is a complete and total joke. My parents have both had credit cards for years and years and their credit is golden. I have 3 siblings so they make a lot of purchases and have never had a problem.
I can't wait to talk to the corporate people and give them all these names. Also, I'm going to have to wait until Monday to talk to the delivery people because they aren't open on weekends but I guess it's the best I can do. If I ever call IKEA direct again it will only be to prank them and make their lives even more miserable.
Last edited by Susan; Aug 19th, 07 at 9:31 pm.
Reason: Libelous statement inappropriate and unnecessary to reporting the facts of the situation - S. Martin. Administrator
IKEA direct. I placed my whole order online and over the phone.
In a previous post you say:
>I called them about 5 times yesterday and was told that they were who I should have been calling in the first place about my order. Well, if I was supposed to call them and they are the ONLY people in the store who have information about the status of orders...then why was I not transfered directly to them all the other times I called IKEA direct and was told by other employees that the delivery company would contact me august 15th, 16th, then 17th!?!?!?!? <
Most of us have found IKEA Direct to be awkward and kinda unfocused but, regardless of how upset you are, your experience is NOT typical. You may the victim of a long string of weird coincidences which would be terribly unfortunate, and it could get much worse.
Your only hope is to keep using the phone, keep calling the shipping company and try to remain calm.
Trucking companies are not in the customer service business; they pick stuff up and they put it where they're told. They will call you before attempting delivery because they can't afford to wait around or to make two trips but I can absolutely PROMISE you this: You won't get the notice you are expecting, it won't be convenient, you won't get much help form the truck driver unloading your 3,000 pounds of stuff and there WILL be problems with the shipment that you won't figure out for several days.
But your kitchen is going to be beautiful and you will the unique satisfaction of designing it and installing yourselves. You will be very happy when the ordeal has passed.
Welllll actually it's not a kitchen, it's a bedroom
but same concept I guess.
There also aren't too many boxes and like I said I'm having it delivered to a storage facility so I won't even be there. I'm crossing my fingers that all of this works out.
Melanchiah,
My experience with IKEA Direct was much easier than yours so far. And the shipping company, while not very communicative and not flexible as to when the delivery could happen, was very helpful with unloading - in fact, I did not have to do anything other than count packages and point them to where I wanted them put. The shipping company only "visits" our city once or twice a month and only on weekends - I wanted delivery on a week day so our work crew would be here, but I had to adjust. At least the truck did not show up at 6 AM as they originally planned!
IKEA at any level is NOT set up to provide information individually. They save us money with their mass marketing, low customer service model, but it is frustrating if you have special requirements.
The thing is I wouldn't be so upset and frustrated if I hadn't specifically told the employee I placed my order with that I needed it by the 23rd, and then been so blatantly misled. She was very nice and told me it would be no problem, but apparantly it is a problem. It's not fair that IKEA has lied to me numerous times and that I still don't have my furniture, or know for that matter when it is being delivered. I really don't think I had special requirements because I made it a lot easier for IKEA by using a storage facility where there is someone there from 9-5:30 everyday. My only specification was that I needed my furniture on the 23rd, because that is my move in date and I placed the order a month in advance just to meet that. It's not fair that this has to become so complicated because IKEA can't live up to it's promises.
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