Long time Ikea shopper here, for over 20 years! I really love the Ikea concept, and have recommended their product to numerous families I know.
Today, I have had the rudest customer service experience in the
Tempe
, AZ IKEA and just wanted to share. I walked up to the customer service area before the cashiers, and was helped by Chris. He was entering my order, and didnt realize that 2 of the main components were out of stock. My order was for cabinentry, consisting of 3 components, and 2 were out of stock. Cabinetry consists of the unit, doors, hanging hardware, drawers, and legs. As 2 main components, consisting of 5 units was not in stock, I did not place the order. I was not going to purchase doors, drawers, hardware and legs for cabinents that may or may not come in at no guaranteed date. So I polietly informed Chris, I would not be making this purchase today as they were out of stock of the main components. His response was to slam his keyboard with his hands, throw his pencil at the desk, and say quite loudly and angrily to his coworkers standing nearby, "I'm going to lunch", and just took off while we were still standing there. I was surprised at such a reaction, he helped us, or more correctly did data entry, for about 15 minutes.
As I said, big Ikea fan. Went home and placed order on Internet for the 36 pieces costing over $1k.
