Go Back   IKEA FANS > Order and Purchase > In the Store
Register Blogs Forum/Blog Search Mark Forums Read


Comment
 
LinkBack Thread Tools
No Gallery image is associated with this thread

Old Sep 1st, 07, 11:53 pm   #1
AdamBauer
IKEA FAN
 
Join Date: Sep 1st, 2007
Posts: 3
iKarma: 250
Gallery: 0
My IKEA: USA-Dallas:Frisco
Question about return policy.

Alright here is my problem. I was in IKEA today looking for a "big girl" bed for my toddler. While looking at the beds in the past we've found that most toddler beds can use the old crib mattress. Sooo.... we find an employee and ask if the bed we are looking at can use a crib mattress. The employee says it does. So we buy it and bring it home. I open it and assemble it and then grab the old crib mattress and what do I find??? The the crib mattress is almost a foot too short. So technically the store employee wasnt lying as the crib mattress does "fit" on the new bed frame. They just neglected to mention that there would be about a foot of empty space at the bottom of the crib. The IKEA return policy says:

If you are not completely satisfied with your purchase, simply return the unused item in its original packaging within 90 days unless noted below. A receipt is required for all returns and exchanges.

Well, I'm within the 90days, I have the original packaging, the item is unused, I have the receipt, and I am NOT satisfied. However the packaging has been opened and I have assembled the item. Can I take the item apart, put it back in the original packaging and return it to the store and get my money back?

Oh and the store is the Frisco , Texas store.

Share |

AdamBauer is offline   Reply With Quote

Register to remove these ads today!

Old Sep 2nd, 07, 12:38 am  
AKA: DulcineaK
GOLD Directory Member
 
Kayla's Avatar
 
Join Date: Jun 20th, 2006
Posts: 8,151
iKarma: 120,701
Gallery: 110
Location: The hills of El Sobrante
My IKEA: USA-San Francisco:Emeryville
Doorstyle: Rubrik Turq, Fagerland, Tida BB and more!
Blog Entries: 51

LBG Adoptions
Appreciation of an IKEAFAN  IKEAFANS Benefactor ($100+ Donation)  Appreciation of an IKEAFAN  Appreciation of an IKEAFAN  Appreciation of an IKEAFAN  Appreciation of an IKEAFAN  Appreciation of an IKEAFAN  Appreciation of an IKEAFAN  Appreciation of an IKEAFAN  IKEAFANS Moderator 
Total Awards: 10

I've been blogged!
Re: Question about return policy.

the short answer is yes

sorry you had a bad experience, for what it is worth i doubt the employee was lying as much as just not answering correctly. the toddler bed probably fits an IKEA crib mattress.
I often find that people who don't have kids don't necessarily realize certain things, if the ikean was only trained in beds through ikea, s/he would only know their stock... regardless, you can return the bed (or buy an ikea toddler mattress, might end up being less expensive than a "big girl" bed elsewhere)
hth , and welcome to the site, even if it's not under the happiest of circumstances.

Share |
__________________
~Licensed Contractor
formerly Dulci
Visit Kayla's Kitchen Cabinets in the IKEAFANS Directory for info
Kayla is offline   Reply With Quote
Old Sep 2nd, 07, 1:18 am  
IKEA FANS Ambassador
 
Narf's Avatar
 
Join Date: Mar 12th, 2007
Posts: 2,249
iKarma: 17,440
Gallery: 60
Location: Smoggy SoCal
My IKEA: USA-Los Angeles:Covina
Doorstyle: Avsikt/Kalsebo
Blog Entries: 4

LBG Adoptions
Appreciation of an IKEAFAN  IKEAFANS Builder ($5-$49 Donation) 
Total Awards: 2

I've been blogged!
Re: Question about return policy.

At least here at Covina , they'll take it back even if it's assembled. Still need to keep the box, though.

The notion is that an assembled item is for certain complete and they could at least resell it in AS-IS to recoup some of the sales without much effort. When folks disassemble an item again, they would often reassemble it to sell in AS-IS; if it's not complete, they end up having to throw it into the handyperson's corner and only getting back pennies on the dollar.

Considering calling the store and asking first ... it may save you the time to undo everything and repackage it.

Share |
__________________
Please note that all advice, information, and layouts provided by forum members on this site was done on a voluntary basis and out of kindness of their hearts. If you appreciate the help you received, please support this site and donate to keep it going.
Narf is offline   Reply With Quote
Old Sep 2nd, 07, 7:57 am  
IKEA holic
 
Join Date: Mar 22nd, 2006
Posts: 676
iKarma: 1,738
Gallery: 51
Location: Hamden, Connecticut, USA
My IKEA: USA-New Haven
Doorstyle: Adel Medium Brown

LBG Adoptions
Appreciation of an IKEAFAN  IKEAFANS Benefactor ($100+ Donation)  IKEAFANS Moderator 
Total Awards: 3

I've been blogged!
Re: Question about return policy.

I would call the store. I've had some returns where it's been smooth sailing and some where the Ikean has been a stickler for the rules - no receipt, no return, past 90 days, no return

I would agree that the Ikean you talked to probably meant that the Ikea crib mattress would fit in the toddler bed.

Good luck.

Share |
jgsearls is offline   Reply With Quote
Old Mar 30th, 09, 11:03 pm  
IKEA FAN
 
Join Date: Mar 30th, 2009
Posts: 1
iKarma: 50
Gallery: 0
My IKEA: USA-Round Rock
Re: Question about return policy.

Please call the store first. Many times Ikea will define "used" as "built" since they cannot tell how much an item has been used once it's been built. And yes, it is still considered built even if you take it apart and put it back in the box.

Share |
ikea_returns_girl is offline   Reply With Quote


Comment
Top

Thread Tools


Similar Threads
Thread Thread Starter Category Comments Last Post
Reimbursement Policy? jmm3 Got Questions? 8 Jul 30th, 07 12:34 am
Return... Chrissy Assembly and Installation 4 Jul 18th, 07 3:20 pm
What is return policy of Ikea Schaumburg? Kashka-Kat Got Questions? 1 Jul 11th, 07 5:37 pm
Return Policy Question hprabowo Got Questions? 9 Apr 8th, 07 9:28 pm
45 day return policy - but how is it after that??? bandigit In the Store 7 Feb 6th, 06 2:01 pm



Subscribe to IKEA News in Your Inbox:

Email:

Featured Kitchen Contractors

Recent Directory Listings

  • iKitchens, Etc.
    We are the premier IKEA Kitchen Installer in Massachusetts. Our company offers complete in-house design service followed by an impeccable installation.
  • Semihandmade
    Custom. IKEA. Doors. The idea for Semihandmade came from a desire to offer the same craftsmanship we produce in our Los Angeles-based Handmade studio to a wider audience, at a lower price.
  • Our House, LLC
    Our House ‘takes the pain’ out of the design and installation process by providing hassle-free service every step of the way. Serving CT and the greater NYC area.
Help an IKEAFAN - Find Threads with Zero Replies