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Old Sep 1st, 07, 11:53 pm   #1
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Question about return policy.

Alright here is my problem. I was in IKEA today looking for a "big girl" bed for my toddler. While looking at the beds in the past we've found that most toddler beds can use the old crib mattress. Sooo.... we find an employee and ask if the bed we are looking at can use a crib mattress. The employee says it does. So we buy it and bring it home. I open it and assemble it and then grab the old crib mattress and what do I find??? The the crib mattress is almost a foot too short. So technically the store employee wasnt lying as the crib mattress does "fit" on the new bed frame. They just neglected to mention that there would be about a foot of empty space at the bottom of the crib. The IKEA return policy says:

If you are not completely satisfied with your purchase, simply return the unused item in its original packaging within 90 days unless noted below. A receipt is required for all returns and exchanges.

Well, I'm within the 90days, I have the original packaging, the item is unused, I have the receipt, and I am NOT satisfied. However the packaging has been opened and I have assembled the item. Can I take the item apart, put it back in the original packaging and return it to the store and get my money back?

Oh and the store is the Frisco , Texas store.

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Old Sep 2nd, 07, 12:38 am  
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Re: Question about return policy.

the short answer is yes

sorry you had a bad experience, for what it is worth i doubt the employee was lying as much as just not answering correctly. the toddler bed probably fits an IKEA crib mattress.
I often find that people who don't have kids don't necessarily realize certain things, if the ikean was only trained in beds through ikea, s/he would only know their stock... regardless, you can return the bed (or buy an ikea toddler mattress, might end up being less expensive than a "big girl" bed elsewhere)
hth , and welcome to the site, even if it's not under the happiest of circumstances.

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Old Sep 2nd, 07, 1:18 am  
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Re: Question about return policy.

At least here at Covina , they'll take it back even if it's assembled. Still need to keep the box, though.

The notion is that an assembled item is for certain complete and they could at least resell it in AS-IS to recoup some of the sales without much effort. When folks disassemble an item again, they would often reassemble it to sell in AS-IS; if it's not complete, they end up having to throw it into the handyperson's corner and only getting back pennies on the dollar.

Considering calling the store and asking first ... it may save you the time to undo everything and repackage it.

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Old Sep 2nd, 07, 7:57 am  
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Re: Question about return policy.

I would call the store. I've had some returns where it's been smooth sailing and some where the Ikean has been a stickler for the rules - no receipt, no return, past 90 days, no return

I would agree that the Ikean you talked to probably meant that the Ikea crib mattress would fit in the toddler bed.

Good luck.

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Old Mar 30th, 09, 11:03 pm  
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Re: Question about return policy.

Please call the store first. Many times Ikea will define "used" as "built" since they cannot tell how much an item has been used once it's been built. And yes, it is still considered built even if you take it apart and put it back in the box.

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