IKEA Overcharges Customers 
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From: 3 On Your Side: IKEA Overcharges Customers
If you or someone you know has purchased IKEA cabinets as far back as August 1, 2008, you may have been overcharged and are entitled to that money back.
Click image to find out if your cabinets are affected.
Mix and match em’ any way you want! Select a color, choose the handles, they say they’re easy on your budget. So when Don McComb was renovating a kitchen for his son, he bought the cabinets at IKEA.
The catalogues list a single price for each cabinet but on the receipt the stores price out every component. Doors $15, hinges $5, damper $4.99.
McComb says, “you kind of lose track of where the entire dollar amount is.”
But after examining his receipts, McComb says he knew one thing was for certain.
“They were charging me more than the catalogue price.”
When he complained, the IKEA store in Conshohocken gave him a partial price adjustment, and acknowledged the problem. But they didn’t fix the errors in their computer system. That’s when McComb called 3-On Your Side and we went shopping with our hidden cameras.
We too found cabinet pricing errors at both the Conshohocken and South Philly IKEA stores.
For example, a $77 dollar cabinet rang up as $85, we were overcharged $8, a difference of 10 percent. In fact 3-On Your Side has learned that over 150 cabinets were being rung up at the register for a higher price than what was being advertised in the brochures and catalogues.
Customers were being over-charged anywhere from a dollar or two up to a staggering $70 dollars for a single cabinet and it was happening all across the country.
“This is an error and we want to correct it,” says IKEA spokeswoman Tracey Kelly, adding that the problem was due to a combination of inputting errors and a glitch in their computer system. “If it was priced one way in our printed material, the store system could have priced it a different way,” says Kelly.
IKEA is now posting signs in its stores and advisories online about the problem. It will refund people who were overcharged and says it’s fixing the pricing errors in its computer system.
“We are going to fix it nationwide,” says Kelly.
In the end, Don McComb received $63 dollars back that he over paid. But he says most people would never have caught the mistakes in the first place since the way purchases are listed on IKEA receipts is so confusing.
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Tags: IKEA Kitchens, REFUND
In all fairness to IKEA, they were not trying to trick consumers. The catalog was
put together incorrectly. Some of the prices listed were actually over the amount paid by customers. This point seems to have been missed. The prices being charged to customers is what the cabinet should actually cost. It is unfortunate that
whoever proofed the catalog failed to get the prices right. I believe IKEA will honor
the printed price, but this was hardly a scam. This catalog comes out at a time when IKEA is adjusting prices. Some prices went up in these kitchens & others went down. It’s easy to see where mistakes could be made knowing this. I believe in the future, they may have to mark prices “approximate” or get a better catalog team
Michael – I agree. I don’t think anyone here believes that IKEA was trying to trick or scam anyone. The original article from CBS seems rather harsh – it’s written from an angry customer point of view. So far, response here at IKEAFANS has been overwhelmingly excited at the prospect of a refund! :D
I actually know the person who was in charge of catalogs last year, so I’m going to try to get some comment. I’ll keep y’all posted!