Comments on: IKEA Overcharges Customers http://www.ikeafans.com/home/ikea-overcharges-customers/ Personalizing the IKEA Experience Since 2005 Fri, 30 Jul 2010 10:49:49 +0000 http://wordpress.org/?v=2.9.1 hourly 1 By: Susan http://www.ikeafans.com/home/ikea-overcharges-customers/cpage/1.html#comment-242 Susan Fri, 05 Jun 2009 23:47:11 +0000 http://www.ikeafans.com/home/ikea-overcharges-customers/#comment-242 Michael - I agree. I don't think anyone here believes that IKEA was trying to trick or scam anyone. The original article from CBS seems rather harsh - it's written from an angry customer point of view. So far, response here at IKEAFANS has been overwhelmingly excited at the prospect of a refund! :D I actually know the person who was in charge of catalogs last year, so I'm going to try to get some comment. I'll keep y'all posted! Michael – I agree. I don’t think anyone here believes that IKEA was trying to trick or scam anyone. The original article from CBS seems rather harsh – it’s written from an angry customer point of view. So far, response here at IKEAFANS has been overwhelmingly excited at the prospect of a refund! :D

I actually know the person who was in charge of catalogs last year, so I’m going to try to get some comment. I’ll keep y’all posted!

]]> By: Michael McClain http://www.ikeafans.com/home/ikea-overcharges-customers/cpage/1.html#comment-241 Michael McClain Fri, 05 Jun 2009 22:51:32 +0000 http://www.ikeafans.com/home/ikea-overcharges-customers/#comment-241 In all fairness to IKEA, they were not trying to trick consumers. The catalog was put together incorrectly. Some of the prices listed were actually over the amount paid by customers. This point seems to have been missed. The prices being charged to customers is what the cabinet should actually cost. It is unfortunate that whoever proofed the catalog failed to get the prices right. I believe IKEA will honor the printed price, but this was hardly a scam. This catalog comes out at a time when IKEA is adjusting prices. Some prices went up in these kitchens & others went down. It's easy to see where mistakes could be made knowing this. I believe in the future, they may have to mark prices "approximate" or get a better catalog team In all fairness to IKEA, they were not trying to trick consumers. The catalog was
put together incorrectly. Some of the prices listed were actually over the amount paid by customers. This point seems to have been missed. The prices being charged to customers is what the cabinet should actually cost. It is unfortunate that
whoever proofed the catalog failed to get the prices right. I believe IKEA will honor
the printed price, but this was hardly a scam. This catalog comes out at a time when IKEA is adjusting prices. Some prices went up in these kitchens & others went down. It’s easy to see where mistakes could be made knowing this. I believe in the future, they may have to mark prices “approximate” or get a better catalog team

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