October 17, 2005
Jeff Kay Jeff, I just wanted to let you know that our drawer box arrived on Friday the 14th and we are so thrilled! It is precisely what we wanted--the size is perfect and the construction is nothing less than a thing of beauty. It exceeds my expectations and perfectly fits our needs. How rare is that?! I also wanted to extend my sincerest thanks to you and Scherr's for making this an exceptionally easy and painless experience. As a customer with a very small order, I particularly appreciated feeling as though I was just as important a customer as one with an order for an entire kitchen. In my opinion, this speaks volumes about your integrity as well as your commitment to customer service. You can be sure that I will recommend Scherr's without hesitation and will remember you when we are ready to finish putting together the plans for our main kitchen renovation. With sincerest thanks, Susan Martin |